I have contacted Apple support on the above issues and will have to follow it up with them as it is more involved than what I have listed. Our Apple Mac laptop is not downloading the updates for software. The iTunes site does not recognise the "server" (comes up with a message saying this) and apparently this is a known problem. The Mac needs to have a more current iTunes update but as the computer won't install the updates (goes through all the motions from the software update on the apple icon at top right hand corner of page) , I can't use my iPod on the computer to get my CD songs that are downloaded onto the itunes library site (don't know how to get these either) and it doesn't appear to recognise my iPod touch.
I also couldn't log in to the Apple site this morning, but later on at about lunchtime I could! Bizarre. Of course I haven't had any problems logging into this site with my password and ID at all today.
So, lllaass, I am going to try Apple support again via the phone and see what happens....I have a job number to quote them when I call them back. Thanks for your suggestions - I am definitely not an IT whiz, but I do know that my iPOD did work forthe first day or so.
