if you do a hard reset while connected to itunes, that might activate recovery mode.
Sometimes it happens during an update or trying to restore the device.
If you get specific error messages/codes in iTunes when updating/restoring, check this: http://support.apple.com/kb/ts3694 for causes and solutions
If you're not able to restore the device, you should use: http://support.apple.com/kb/HT1808
Using that last article will erase everything on the device, so make sure you have a backup!
Good luck 
JW
Message was edited by: jesterwylde
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